> For the complete documentation index, see [llms.txt](https://docs.opencityitalia.it/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.opencityitalia.it/stanza-del-cittadino/gestione-delle-pratiche/gestire-le-pratiche-online/prendi-in-carico-una-pratica.md).

# Prendi in carico una pratica

Dopo aver ricercato la pratica che vuole lavorare, l'operatore la seleziona e la prende in carico

## Visualizza la pratica

Clicca sulla voce "Vedi dettaglio" corrispondente alla pratica che vuoi gestire per aprire e [visualizzare la pratica digitale](/stanza-del-cittadino/gestione-delle-pratiche/le-pratiche-digitali.md).

<div data-full-width="true"><figure><img src="https://content.gitbook.com/content/buF4yaTdhboReojXsnKw/blobs/GMOFzzGkmjYEUm4qdmXK/image.png" alt=""><figcaption></figcaption></figure> <figure><img src="https://content.gitbook.com/content/buF4yaTdhboReojXsnKw/blobs/XF2CTGQ0YSeSZRlKwhNu/Stanza-del-cittadino-03-19-2025_04_13_PM.png" alt=""><figcaption></figcaption></figure></div>

## Prendi in carico la pratica

Clicca sul pulsante "Prendi in carico" per prendere in carico la pratica.

<div data-full-width="true"><figure><img src="https://content.gitbook.com/content/buF4yaTdhboReojXsnKw/blobs/Z9T1vo1xTuPC2o84yrbh/image.png" alt=""><figcaption></figcaption></figure></div>

Una volta presa in carico, puoi:

* [accettare](/stanza-del-cittadino/gestione-delle-pratiche/gestire-le-pratiche-online/accetta-una-pratica.md) la pratica;
* [rifiutare](/stanza-del-cittadino/gestione-delle-pratiche/gestire-le-pratiche-online/rifiuta-una-pratica.md) la pratica;
* inviare una [richiesta di integrazioni](/stanza-del-cittadino/gestione-delle-pratiche/gestire-le-pratiche-online/invia-una-richiesta-di-integrazioni.md);
* inviare un [messaggio al cittadino](/stanza-del-cittadino/gestione-delle-pratiche/gestire-le-pratiche-online/invia-un-messaggio-al-cittadino.md).

<div data-full-width="true"><figure><img src="https://1493420045-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbuF4yaTdhboReojXsnKw%2Fuploads%2FUtwxkPVkhMfyoneHhzPA%2Fimage.png?alt=media&amp;token=c1dca602-939a-46a7-be94-641a43dfff2d" alt=""><figcaption></figcaption></figure></div>


---

# Agent Instructions
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